Viktoriya Idolenko 1, Anna Zueva 1
How and Why do People Queue? Social Research Review
2025,
vol. 24,
No. 2,
pp. 73–100
[issue contents]
This paper explores the phenomenon of physical queues through an ethnomethodological framework, analyzing how social order is generated, maintained, and altered in the context of waiting. While most sociological studies focus on established social orders, the queue offers a unique opportunity to observe the real-time emergence of order through the actions and interactions of participants. Drawing on research conducted from 2000 to 2024, the paper examines the diverse forms, organization and configuration of physical queues.The study emphasizes the spontaneous and fluid nature of queue formation, highlighting how participants actively engage in creating and enforcing rules that govern their behavior while waiting. Through non-verbal communication, mutual observation, and informal negotiations, individuals construct a shared understanding of order within the queue. The paper also investigates how social norms, including concepts of fairness and need, influence the behavior of queue participants, and how status and hierarchy affect the distribution of resources within the queue.Furthermore, the paper addresses the influence of environmental factors on queue organization, such as spatial arrangements and the physical context in which queues form. The study also identifies gaps in literature, suggesting directions for future sociological research on physical queues and the construction of social order.
Keywords:
queue;
social order;
ethnomethodology;
ethnography of queues;
Harold Garfinkel;
microsociology
Citation:
Idolenko V., Zueva A. (2025) Kak i pochemu lyudi stoyat v ocheredyakh? Obzor sotsial'nykh issledovaniy [How and Why do People Queue? Social Research Review]. The Russian Sociological Review, vol. 24, no 2, pp. 73-100 (in Russian)



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